Make Customer Service Managers Work for Bonuses
Customer Service Manager bonuses should be directly tied to Customer WOW and Employee Happiness at Work.
Ensure that EVERY decision made by the Customer Service Manger does is focused on creating a memorable customer experience and also ensuring that all team members are cared for and are ready each day to WOW the customer.
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If you liked this, be sure to check out:
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- Compete Only Against Yesterday
- How to Be Happy at Work
- Great Brands and Culture Need Great People
- Get Employees Emotionally Involved
