The Experience Blog. Great Customer Service. Exceptional Customer Experience.

Compete Only Against Yesterday


Compete against yesterday’s high point — not against each other.

Some team members are motivated by competition. Replace competition between team members with competition against yesterday’s best service. Beat that everyday and watch service and teamwork soar.

Just because the bar is set so low for service, it doesn’t mean that just any service will do. Always strive to be better than your best.

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