Organizations who deliver the best service, first develop an internal culture where employees are HEARD, VALUED, and PAID for the care and attention they give to the organization’s customers. In turn, employees also value, care for, and ensure that the utmost quality of service is given to customers.
If your employees are negative, burned out, bummed out, and generally dissatisfied and disengaged, they’ll react poorly when providing service to your customers. It’s key that your organization is a place where people are excited and happy to come to each day and that they leave each day feeling like they made a difference in the life of at least one other person.
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